We're seeking an experienced, dynamic Shop Manager to oversee all operations at Dahlia's Song. This role manages store operations and team, while assisting with restocking, light food prep, cleaning, and—during busy periods—drink preparation.
Key Responsibilities
· Manage daily operations across café service, floral retail, and workshop spaces
· Ensure consistently excellent customer experiences across all touchpoints
· Maintain high standards for cleanliness, safety, presentation, and service
· Recruit, train, and motivate a multidisciplinary team (baristas, florists, workshop hosts)
· Manage budgets, daily sales reporting, and cost controls
· Coordinate scheduling and logistics for workshops and events
· Oversee ordering for coffee, floral supplies, retail products, and materials
· Act as the face of the shop and build community relationships
Required Qualifications
· 3+ years experience in hospitality, retail, or multi-site operations
· Proven team-leadership experience
· Strong operational and organizational skills
· Commercial mindset with experience managing costs and driving revenue
· Experience with POS systems, scheduling tools, and inventory management
· Flexible availability, including weekends and events